Adaptive Globalization The World-Leading Language Services Recruitment Agency

Customer Success Manager - LATAM #LI-EJ1 #Remote You will be responsible for managing a number of key customers. Your primary goal is to ensure that customers have a positive experience with the company’s products or services and that their needs are met. You will collaborate with cross-functional teams to drive customer success and contribute to the overall growth and retention of the customer base. Responsibilities Strategic Account Management: Develop and implement strategic account plans aligned with the client’s objectives and the company’s goals. Identify growth opportunities and collaborate with internal teams to develop strategies for account expansion. Anticipate and address potential issues that may impact the client relationship or business partnership. Customer Relationship Management: Build and maintain strong relationships with key customers. Work closely with customers to understand their goals, challenges, and expectations. Proactively address customer concerns and issues. Customer Success Strategy: Develop and implement customer success strategies to drive customer satisfaction and retention. Collaborate with other teams, such as Sales and Product, to ensure a unified approach to customer success. Metrics and Reporting: Track the defined key performance indicators (KPIs) for the customer success team. Provide regular reports on team performance and customer satisfaction. Customer Advocacy: Identify opportunities for customer advocacy, testimonials, and case studies. Encourage and facilitate customer referrals. Continuous Improvement: Continuously assess and improve customer success processes and workflows. Stay informed about industry best practices and trends. Continuously learn and build expertise across company products, services and assigned customers. Qualifications Bachelor’s degree in business, management or a related field. Proven experience as customer success, strategic/key accounts manager or similar. Proven experience within the translation/localization/language technology industry Results-oriented with passion for customer success and experience achieving high levels of customer satisfaction. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level. Hands on experience with CRM software, CS platforms, and deep understanding of sales performance metrics. Ability to analyse data and make data-driven decisions. Ability to collaborate effectively with cross-functional teams. Flexibility and adaptability to thrive in a dynamic and fast-paced environment. Benefits: Attractive commission scheme A dynamic, international working environment Training and personal development opportunities Working with experts in the field of language technology and localization Participation in international conferences and industry leading events Remote working

Customer Success Manager - Europe #LI-EJ1 #Remote You will be responsible for managing a number of key customers. Your primary goal is to ensure that customers have a positive experience with the company’s products or services and that their needs are met. You will collaborate with cross-functional teams to drive customer success and contribute to the overall growth and retention of the customer base. Responsibilities Strategic Account Management: Develop and implement strategic account plans aligned with the client’s objectives and the company’s goals. Identify growth opportunities and collaborate with internal teams to develop strategies for account expansion. Anticipate and address potential issues that may impact the client relationship or business partnership. Customer Relationship Management: Build and maintain strong relationships with key customers. Work closely with customers to understand their goals, challenges, and expectations. Proactively address customer concerns and issues. Customer Success Strategy: Develop and implement customer success strategies to drive customer satisfaction and retention. Collaborate with other teams, such as Sales and Product, to ensure a unified approach to customer success. Metrics and Reporting: Track the defined key performance indicators (KPIs) for the customer success team. Provide regular reports on team performance and customer satisfaction. Customer Advocacy: Identify opportunities for customer advocacy, testimonials, and case studies. Encourage and facilitate customer referrals. Continuous Improvement: Continuously assess and improve customer success processes and workflows. Stay informed about industry best practices and trends. Continuously learn and build expertise across the company, products, services and assigned customers. Qualifications Bachelor’s degree in business, management or a related field. Proven experience as customer success, strategic/key accounts manager or similar. Proven experience within the translation/localisation/language technology industry Results-oriented with passion for customer success and experience achieving high levels of customer satisfaction. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level. Hands on experience with CRM software, CS platforms, and deep understanding of sales performance metrics. Ability to analyse data and make data-driven decisions. Ability to collaborate effectively with cross-functional teams. Flexibility and adaptability to thrive in a dynamic and fast-paced environment. Benefits: Attractive commission scheme A dynamic, international working environment Training and personal development opportunities Working with experts in the field of language technology and localization Participation in international conferences and industry leading events Remote working

#LI-MR1 #LI-Hybrid Business Development Director required in the London area (permanent, full time and hybrid - three times a week in their London office – west). We have a position for an Account Manager with a top 10 award-winning language services provider and technology company in London. We are looking for a hunter type profile who will be winning new clients and creating sustainable, long-term business relationships. Permanent, full time and hybrid (3 days in the office and 2 days WFH). We are seeking sales professionals with 2/3 years LSP experience in Life Science, Medical Devices, Manufacturing/Engineering, Software IT. If you would like to explore this opportunity in more detail, please send your CV to: michael.radwan@adaptiveglobalization.com and we will arrange a call.